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Decision desk

By the time it hits the desk, it’s already prepped.

Automatic score, weighted rules, AI opinion and history, all in one dossier, ready for the analyst. Informed decisions, not blind calls.

From the queue to the decision

See the path your team takes.

From the moment a case lands to the final decision. three screens, one product. Everything an analyst needs, where they need it.

01Case boardmanager distributes · analyst picks up1/3
app.vaas.live / decision-deskPOPaulo Orione
Decision desk / Manager / Case board
Case board
Case queue 269
Ops (252)
Method: auto-assign
Management (13)
Method: auto-assign
Committee (2)
Committee tier
Board (4)
Method: auto-assign
AI agent opinion

Analysts arrive with the case fully prepped.

For every case routed to the desk, a specialized agent reads the entire dossier and returns a structured opinion in seconds. Analysts review, push back or approve. they never start from scratch.

  • Summarized in seconds. identity, registry, litigation and financials in one block.
  • No hallucinations. every claim is anchored to dossier variables. click to see the source.
  • Explicit justification. the AI argues why it recommends approve, escalate or reject.
  • Tunable per workflow. KYC, credit, AML. each agent knows the domain of its flow.
See Artificial IntelligenceSee how AI agents read the dossier, vote alongside the analyst and keep the trail auditable →
Generating KYC SMB opinion · agent kyc-smb-v3execution: 3.8s
Tiers

Every case to the right eyes, on time.

Automatic tier-up by amount, risk or SLA. The case climbs on its own until someone has authority to decide. no email, no follow-up, no forgotten case.

01
Ops
Decides up to$10k
SLA4 business h
MethodAuto-assign
Who12 analysts
252 cases today
02
Management
Decides up to$100k
SLA8 business h
MethodAuto-assign
Who3 managers
13 cases today
03
Committee
Decides up to$400k
SLA24h
MethodCommittee tier
Who5 voters
0 cases today
04
Board
Decides up tono limit
SLA48h
MethodAuto-assign
WhoChief Risk Officer
4 cases today
Manager view

Managers see the whole picture, live.

Team performance, risk exposure, approval rate, top workflows. all on one dashboard. Filter by range, analyst, tier or workflow and find your bottleneck.

  • Performance per analysttime, volume and approve/reject ratio for each one.
  • Exposure by classificationhow many decisions in critical, high, medium and low risk. by value and %.
  • Active workflowswhich flow drives most cases, which has the highest rejection rate.
  • Daily trendcreation vs completion. spot case backlog before it becomes a problem.
app.vaas.live / decision-desk / dashboardPOPaulo Orione
Decision desk / Dashboard

Decision desk dashboard

AnalysesPerformance
Date rangelast 30 daysAnalystFinal decisionDecision classStatusWorkflowScoreQueueTier

Overview

01Overviewcreated, completed, decisions1/5
Analyses created
24,182
Analyses completed
23,847
Final decisions
ApprovedRejected
18,4205,427
Created vs completed analyses by day
CreatedCompleted
20/427/44/511/518/5
Risk classification
23,847Total
  • High risk9,120
  • Critical risk2,860
  • Medium risk7,150
  • Low risk4,717
Decisions per workflow
ApprovedRejected
KYC · Business
9,840
KYC · Consumer
7,230
KYE · Consumer
4,180
KYS · Business
2,530
AML · Transaction watch
1,490
SMB onboarding · ESG
1,320
Decision proportion per analyst
ApprovedRejected
Lucas Gregoraci
Leonardo Garcia
Adriele de Freitas
Jefferson Mattos
Igor Roichman Gouveia
Mário Misk
Natasha Nascimento
Victor Maia
0%20%40%60%80%100%
Desk capabilities

Everything the desk ships with.

Not just a case queue. A team decision engine. with AI, tiers, audit trail and full context.

01

Workflow-aware case board

Filter by flow, tier or analyst. Manager and operator views, on the same screen.

02

Smart auto-assignment

The engine distributes cases by load, expertise and tier. No spreadsheet of who picks what.

03

Automatic tier-up

Case climbs on its own when it exceeds tier authority or SLA. No case sits idle.

04

Single case dossier

Score, rules, AI opinion, history and sources. in one place. Analysts don’t jump between 5 tabs.

05

AI agent opinion

Structured case summary in seconds, with explicit justification. Analysts push back, they don’t start over.

06

Tier-aware decision panel

Each tier sees only what it must decide, with prior analyses and peer comments inline.

07

Complete versioned trail

Every vote, opinion, status change is logged. LGPD by default, verifiable hash.

08

SLA per tier

Set different response times for Ops, Management, Committee and Board.

09

Native workflow integration

The desk is a step in the flow, not a separate product. Same data, same trail, same dossier.

-80%time to final decision
more cases analyzed per person
4no-code configurable tiers
100%decisions with audit trail
Ready?

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